Returns

**All sale items are FINAL SALE. No returns or exchanges are accepted for sale items.**

Critical Pump is proud to offer a no questions asked return policy for all purchases. If you are not completely satisfied with your purchase you can return the items to us and get a full refund.

Order cancellations must be sent via e-mail quoting your order number to info@criticalpump.com. If however your order has already been processed and shipped, you will need to return the order to us.

Returns and exchanges

You have a right to return your order to us within 14 days of receiving it. Please note that items that are returned must be in ‘as new’ condition. 

Requesting a return

In order to return items, please request a return by contacting us with your order number and the details on the items you wish to return. We will then get back to you on how to proceed. The cost of returning the item to us is your responsibility. You must use a tracked shipping service and provide us proof that you have shipped the item(s) back to us.

Once your return is received, it will be inspected. We will notify you of the approval or rejection of your refund. 

Shipping fees are non-refundable.

It may take some time before your refund is officially posted depending on your payment method.